Chargebacks are a critical aspect of online transactions. Here's how Tribl handles them:
What is a Chargeback?
Chargeback Defined: It's a dispute initiated by the cardholder with their bank or card issuer, typically due to unauthorized use, dissatisfaction with a transaction, or unrecognized charges.
Tribl's Chargeback Process:
Notification: When a chargeback is filed, Tribl is notified by the payment processor.
Investigation: Tribl's team reviews the transaction details, including the user's account history and transaction records.
Response: Tribl responds to the chargeback on behalf of the creator. This response might involve presenting evidence that the transaction was legitimate and authorized.
Outcome: The resolution of a chargeback can result in either the chargeback being upheld (funds returned to the cardholder) or denied (funds remain with the creator).
Creator's Involvement:
Minimal Action Required: In most cases, Tribl handles chargebacks without requiring extensive involvement from the creator. However, additional information may be requested if necessary.
Potential Fees: Depending on the payment processor's policies, there might be fees associated with chargebacks.
Preventing Chargebacks:
Clear Communication: Ensure your Tribl profile and offerings are clearly described to minimize misunderstandings.
Prompt Customer Service: Address any concerns or disputes promptly before they escalate to chargebacks.
Chargebacks are an essential part of ensuring transactional integrity and user trust. At Tribl, we handle each case with the utmost attention to ensure fair outcomes for both creators and users.
Need Assistance or Have Questions?
If you're a creator facing a chargeback or need more information about this process, our support team is ready to assist and guide you.